BPO

The Fully Managed Solution

Jindal Intellicom is a full service, client centered, BPO service provider with in-depth function knowledge and demonstrated industry experience. While we have the scale and resources to service large mandates, our flat, agile and responsive teams remain client focused at all levels and through all phases of the engagement. This close collaboration with clients and detailed understanding of their business, results in high impact and innovative solutions.

We invest in and upgrade to best in class technology to build long-term relationships with our clients. Our client’s challenge is our starting point and we bring a problem-solving mind-set to the solutions and services we develop and offer. We do not offer cut and paste solutions; but rather build robust, customized and scalable ones.

All our solutions and services, be it creating a customer contact solution; back office processing, order taking, document management and or social media analytics – are created with the client’s overall business goals in mind.

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CUSTOMER SERVICE
Today’s companies differentiate themselves by customer satisfaction levels at each point of engagement with the business. Keeping customers satisfied takes hard work, consistent effort, and real time engagement. We ensure that our clients acquire, manage, and retain their customers by offering solutions that are true to brand voice and rooted in product knowledge.
CUSTOMER ACQUISITION AND RETENTION
Adding, retaining, and winning back customers lies at the heart of business growth. We have rigorous checks tracking what customers are saying about your brand. We proactively create strategies and responses to retain and win back customers.
DEBT COLLECTION
With the current economic environment in the US, financial institutions are finding it more challenging and expensive to collect debt than ever before. Unpaid debt puts a strain on working capital and can have a crippling effect on business. Jindal Intellicom works on products ranging from Retail Charge Cards, Bankcards, Auto Loans, Lines of Credit and Telecom. We selectively target the right collection strategies at the right time to increase collection efficiency and reduce delinquency. We use statistical analysis to accurately analyze collections portfolios and help determine the most effective strategy for an account at each stage of its life cycle.
TECHNICAL HELP DESK
Customers who have positive experiences with an organization are more likely to do return business with them. Our customer satisfaction oriented solution will create a friendly and effective help desk staffed by teams well trained in the brand’s message and with the ability to handle complex product queries.
REMOTE QUALITY MONITORING
Opinions are being formed at each point of customer contact. We monitor the quality of these interactions. Jindal Intellicom provides offshore quality-monitoring services to clients across industries. We monitor third party contact centers to determine the quality of service being delivered to our clients. Our customized quality monitoring tool provides detailed online reporting and provides feedback on regulatory compliance, internal processes and best practices.
HEALTHCARE RCM
Jindal Intellicom provides 'Patient to cash lifecycle' services that cover the entire process from initial patient appointment and registration to accounts receivables. Our offshore delivery model provides the highest quality service while ensuring HIPAA compliance and process redundancy. We have extensive experience working and integrating with various software platforms to provide the latest technology while utilizing data from existing patient, billing, coding, and accounting systems.